Claim Management System

Video Tutorials

Video #1 – Login, Logout, and Passwords [Español]

Topics covered:

• Access: http://durand.r1software.com
• Login, Logout
• Change Password,  Retrieve Password
• Edit your e-mail address

Video #2 – Claimants Report [Español]

Topics covered:

• Navigating Claimants Report?
• Edit a claimant
• Quick Search, Columns, Sorting, Group By, Exporting
• Per 60 Report
• Quick Add/Edit screen

Video #3 – Claims Report [Español]

Topics covered:

• Navigating the Claims Report
• Quick Search, Columns, Sorting, Group By, Exporting
• Expanding the Claim
• How to Edit a Claim

Video #4 – Letters [Español]

Topics covered:

• Navigating the Letters Tab
• Marking Claims To be notified status
• Printing Letters
• Marking Claims as Notified status, after printing

Video #5 – Payments [Español]

Topics covered:

• Navigating the Payments Report
• Editing a Payment
• Marking Claims as Paid status, after check has been delivered